---
title: "Customer Returns Procedure | uvex safety"
url: "https://www.uvex-safety.co.uk/en/customer-returns-procedure/"
description: Find out how to return uvex PPE products with our simple customer returns procedure. Includes eligibility, timelines, and step-by-step guidance for returns, repairs, and support.
date: 2026-06-23
modified: 2026-06-23
locale: en_GB
---

# Customer Returns Procedure | uvex safety

Customer Returns Procedure
============================

 **1. Contact Customer Services**

All return requests must be submitted to our [Customer Services team](https://www.uvex-safety.co.uk/en/about-uvex/how-to-contact-us/meet-the-uvex-team/#c538269). They will confirm whether the return can be approved immediately or whether further information is required (e.g., photos, batch labels, or technical assessment).

When assessing a return, we consider:

- Age of stock (normally within 12 months)
- Quantity involved
- Condition and packaging
- Eligibility under commercial agreements

A 10% handling charge may apply.

 **2. Receive Your GRN or GRNQ**

If your return is approved, you will receive:

- A GRN for standard returns
- A GRNQ and Quality Return Datasheet for quality related issues

These must accompany the goods.

Goods returned without an authorised GRN/GRNQ will be refused.

 **3. Prepare and Package the Goods**

Please ensure:

- Goods are placed in robust, sealed packaging
- The GRN/GRNQ number is clearly marked on the outer packaging
- Any contamination risks are clearly labelled

Customers are responsible for return carriage unless otherwise agreed.

 **4. uvex Receives and Inspects the Goods**

Once received, uvex will: • Verify the condition of the goods • Confirm whether they are resaleable • Begin any required quality investigation If goods are not resaleable, we will contact you with options to return or dispose of them.

 **5. Credit or Outcome Notification**

Depending on the inspection or investigation:

Standard Returns

- Resaleable goods → credited
- Non resaleable goods → returned or disposed of as instructed

Quality Related Returns

- If confirmed faulty → credit issued or goods returned/disposed of
- If found within specification → no credit issued, goods returned or disposed of

A quality report is available upon request.

  [    ![Contact Customer Services](https://d3rbxgeqn1ye9j.cloudfront.net/images/u9qg6anTzxAvNsN9ef_jGfO7wg9dKTomN03oncmdRS0/w:500/h:375/fn:Y3NtXzUwMC1yZWdpb25hbC1jb250YWN0X2E4OWI3NjE1YTY:t/cb:06ce285a77e1997646e8b3b4da137697826c4989/el:1/fq:jpeg:85:avif:70:webp:80/aHR0cHM6Ly9kM3JieGdlcW4xeWU5ai5jbG91ZGZyb250Lm5ldC9maWxlYWRtaW4vd3d3LnV2ZXgtc2FmZXR5LmNvLnVrL01lZGlhL3RlYXNlci81MDAtcmVnaW9uYWwtY29udGFjdC5qcGc_MTczMDEzMDg4Mw "Contact Customer Services")  ](https://www.uvex-safety.co.uk/en/about-uvex/how-to-contact-us/meet-the-uvex-team/#c538269)

### Contact uvex Customer Services team

[Contact us](https://www.uvex-safety.co.uk/en/about-uvex/how-to-contact-us/meet-the-uvex-team/#c538269)

  [    ![Customer Returns Policy](https://d3rbxgeqn1ye9j.cloudfront.net/images/uvJQsNqKj0LLEC5Jb6Tgzd_6QuTQmdEFDQj8mJr08Og/w:500/h:375/fn:Y3NtXzUwMC1yZXR1cm5zLXBvbGljeV84NmRjOWY1ZmM1:t/cb:e3ba0cd69dff4a0c166c4f8d760bc8a0afb0c0fe/el:1/fq:jpeg:85:avif:70:webp:80/aHR0cHM6Ly9kM3JieGdlcW4xeWU5ai5jbG91ZGZyb250Lm5ldC9maWxlYWRtaW4vd3d3LnV2ZXgtc2FmZXR5LmNvLnVrL01lZGlhL3RlYXNlci81MDAtcmV0dXJucy1wb2xpY3kuanBnPzE3ODIyMTI3NzU "Customer Returns Policy")  ](https://www.uvex-safety.co.uk/en/customer-returns-policy/)

### Customer Returns Policy

[Find out more](https://www.uvex-safety.co.uk/en/customer-returns-policy/)

 **Summary**
Following this procedure ensures your return is processed quickly and accurately. Our team is always available to support you through each step.