Prescription safety eyewear FAQ's

Frequently asked questions

To help you place an order for uvex prescription safety eyewear, we have put together this list of frequently asked questions. If you still require help, please don't hesitate to contact our team who will be happy to assist.

If your employee requires bifocals or varifocals, the Optician will need a frame in store in order to take the relevant individual measurements. If the Optician does not hold samples of our frames, we are able to despatch frames within 2 working days, however, this will delay manufacture slightly.

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Prescription department
UVEX SAFETY (UK) LTD
uvex House, Farnham Trading Estate
GU9 9NW Farnham, Surrey
United Kingdom

Telephone: 01252 731200

For customers

How do I get my safety spectacles?

Go to your authorising officer or line manager, who will generate an online order via the portal. Take this form to your approved optician, who will carry out an eye test if required, or you can provide a prescription from within the last two years. The optician will then place the order for your spectacles.

Which Optician do I go to?

Your company may assign a specific optician, which will be listed on the form under “Optician Name”. Please check with your authorising officer if you are unsure. If no designated optician is specified, you can use the uvex optician locator to find an approved optician local to you.

How do I choose a frame?

Your company may have specified certain frame options. These will be listed on the form under “pre-approved frames”.

What happens if the frame isn’t at the Opticians to try on?

If your nominated optician does not have the required frame in store, uvex can arrange for a sample frame to be delivered to them for fitting purposes.

What if I have recently had an eye test?

You can take this prescription to the optician along with the uvex form. The optician will complete the form with your details and order the new spectacles as normal. Please note that an eye test is valid for two years.

Do I have to pay for my eye test and claim it back from my company?

If your company covers the cost of your eye test, uvex can arrange payment to the optician on your behalf and then invoice your company. This ensures no payment is required at the optician.

For Authorising Officers

How does my company's preferred Optician access the portal?

The Opticians Portal is a free optional service that any optician can register for quickly. We work closely with opticians to help them use the system, providing a more efficient and streamlined ordering process.

What is the benefit of a designated Optician?

uvex will provide your designated optician with the appropriate frames, as agreed with your uvex PPE Solutions Specialist. This enables employees to try on frames for style and fit. Each frame must be measured on the individual’s face to ensure ocular precision and accurate lens positioning.

How can my company set up a designated Optician?

In many cases, the company Safety Officer or Occupational Health Nurse will arrange appointments with a local optician. If this is not in place, uvex provides an optician locator to help you find approved opticians near you or your business.

How long will the glasses take to manufacture?

From the date of entering your details on to our computer we normally average between 7 and 10 working days before the spectacles are completed. However, due to the current circumstances, lead-times are slightly longer than usual. This is due to the manufacturing laboratory operating with reduced personnel whilst they adhere to the 2 metre distancing rule.

Why work with uvex?

✔ 100 years of expertise in safety eyewear
✔ Suitable for businesses of any size
✔ Produced by uvex and trusted partners, ensuring consistent quality and faster lead times
✔ Streamlined process – simple, efficient, and hassle-free
✔ Lenses powered by Essilor, a world-leading lens technology provider
✔ Simplified administration – orders stored in a secure database for easy access and full traceability
✔ Smart online ordering – fast, paperless, and fully trackable
✔ No prepaid vouchers required – invoicing through your existing PPE supplier
✔ Faster turnaround, especially when working with an optician also active on the portal
✔ Rapid delivery – 86% of jobs delivered within 5 working days