Frequently asked questions

With many large organisations starting to plan their next steps regarding a return to work, we are ready to respond as soon as opticians start to reopen.

uvex together with its manufacturing partner are able to process orders, although lead-times are slightly longer than usual. This is due to the manufacturing laboratory operating with reduced personnel whilst they adhere to the 2 metre distancing rule.

If your employee requires bifocals or varifocals, the optician will need a frame in store in order to take the relevant individual measurements. If the optician does not hold samples of our frames, we are able to despatch frames within 2 working days, however, this will delay manufacture slightly.

For customers

How do I get my safety spectacles?

To order prescription eyewear you will need to generate an online order using the uvex prescription portal or pre-printed form. An online form can then be printed or emailed to the employee who will then take it to the optician. We encourage those wishing to visit an optician to call ahead to ensure they are open and able to see you.

Which optician do I go to?

Your company may have chosen a designated optician to which you must go, this may well be printed on the form under “optician name”. Your authorising officer will know and inform you if this is the case. If a designated optician has not been specified, then you can visit any optician of your choice. However, frames may not be available to try on.

How do I choose a frame?

Your company may have specified certain frames that they will allow you to wear. These will be on the form under “approved frames”. If this is not the case, the complete range can be seen in this brochure from which your choice can be made. If a designated optician has been chosen, then sample frames will be available to try on.

What happens if the frame isn’t at the opticians to try on?

Your optician can call uvex to order a sample frame. When this arrives, your optician will inform you that it has done so and will arrange a further appointment for you to try on the frame.

What if I have recently had an eye test?

If you have your current eye prescription details you can take these to the optician along with the uvex form and the optician will complete the form with your details and order the spectacles as normal.

Do I have pay for my eye test and claim it back from my company?

Provided your company pays for your eye test, uvex can arrange to pay the optician on your behalf and then invoice your company. This way, no money changes hands at the optician.

For Authorising Officers

How does my company's preferred optician access the portal?

The opticians portal is a free elective service that an optician can quickly register for. The majority of Vision Express stores have transitioned onto this system since January 2019.

How can my company obtain uvex forms?

Forms are generated online or uvex can provide them free of charge with relevant information preprinted to ease the process. The Authorising Officer should complete the inside back cover of this brochure, scan and email or fax it back to uvex and we will do the rest. The more information your company can provide, the smoother the process will work.

What is the benefit of a designated optician?

uvex will provide your designated optician with the appropriate frames, allowing employees to try them on for style and fitting purposes. Frames need to be measured on the individual’s face in order to achieve ocular precision. In addition, fees can be agreed providing consistent invoice levels.

How can my company set up a designated optician?

Often the company Safety Officer or Occupational Health Nurse will make arrangements with a local optician. Alternatively a uvex representative can arrange this for you.

Will the optician know what to do with the uvex form?

The form is quite straightforward and has all the required information on it. Generally there are no issues. However, if there are any queries, a phone call to our prescription department on 01252 725552, should solve any problems.

How long will the glasses take to manufacture?

From the date of entering your details on to our computer we normally average between 7 and 10 working days before the spectacles are completed. However, due to the current circumstances, lead-times are slightly longer than usual. This is due to the manufacturing laboratory operating with reduced personnel whilst they adhere to the 2 metre distancing rule.

Why work with uvex?
  • 30 years of UK industry service excellence and short lead-times
  • Product is manufactured in the UK
  • Committed to providing quality products and services
  • Customer friendly process
  • Internal and external prescription experts - our sales team have a combined 270 years’ experience
  • Supported by Essilor, one of the world’s leading lens manufacturers

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Find out more

To find out more about our prescription online ordering service, contact our prescription department using the details below:

Prescription department
UVEX SAFETY (UK) LTD
uvex House, Farnham Trading Estate
GU9 9NW Farnham, Surrey
United Kingdom

Telephone: 01252 725552


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