Customer Returns Procedure

1. Contact Customer Services

All return requests must be submitted to our Customer Services team. They will confirm whether the return can be approved immediately or whether further information is required (e.g., photos, batch labels, or technical assessment).

When assessing a return, we consider:

• Age of stock (normally within 12 months)
• Quantity involved
• Condition and packaging
• Eligibility under commercial agreements

A 10% handling charge may apply.

2. Receive Your GRN or GRNQ

If your return is approved, you will receive:

• A GRN for standard returns
• A GRNQ and Quality Return Datasheet for quality related issues

These must accompany the goods.

Goods returned without an authorised GRN/GRNQ will be refused.

3. Prepare and Package the Goods

Please ensure:

• Goods are placed in robust, sealed packaging
• The GRN/GRNQ number is clearly marked on the outer packaging
• Any contamination risks are clearly labelled

Customers are responsible for return carriage unless otherwise agreed.

4. uvex Receives and Inspects the Goods

Once received, uvex will: • Verify the condition of the goods • Confirm whether they are resaleable • Begin any required quality investigation If goods are not resaleable, we will contact you with options to return or dispose of them.

5. Credit or Outcome Notification

Depending on the inspection or investigation:

Standard Returns

• Resaleable goods → credited
• Non resaleable goods → returned or disposed of as instructed

Quality Related Returns

• If confirmed faulty → credit issued or goods returned/disposed of
• If found within specification → no credit issued, goods returned or disposed of

A quality report is available upon request.